General Terms and Conditions of sale
Roger-gallet.com (hereinafter referred to as the “Site”) is an electronic commerce site accessible via the Internet. It is open to any user of this network (hereinafter referred to as "Internet user").
The Site enables LABORATOIRE NATIVE to offer cosmetic products (hereinafter referred to as the “Products”) for sale to Internet users browsing the Site (hereinafter referred to as “Users”). For the application of these conditions, it is agreed that the User and NATIVE LABORATORY will be collectively referred to as the “Parties” and individually referred to as “Party”, and that the User who has validated an order will then be referred to as “Buyer”. The rights and obligations of the User necessarily apply to the Buyer.
It is specified that the Products are intended for the personal use of the User, without any direct connection with the professional activity of this one.
The User who wishes to buy on the Site declares to have full legal capacity. LABORATOIRE NATIVE cannot verify the legal capacity of the User or the Buyer. Therefore, in the event that a Buyer who does not have legal capacity orders Products from the Site, his legal representatives should assume full responsibility for this purchase and in particular ensure payment.
Article 1. Subject
The purpose of these general conditions of sale is to define, exclusively because of the relationships they establish on the Internet and only on the Site, the rights and obligations of the Parties arising from the online sale of the Products offered on the Site. The Buyer declares to have taken cognizance of it prior to his order and the fact of ordering a product on the Site implies the Buyer's unreserved acceptance and his prior full and complete acceptance of these general conditions of sale and guarantees which prevail over any other document, except in special conditions expressly agreed in writing by LABORATOIRE NATIVE.
LABORATOIRE NATIVE reserves the right to modify these general conditions of sale at any time, the general conditions of sale applicable to any order being those accepted by the Buyer at the time of validation of his order.
These general conditions of sale are supplemented by the Personal Data and Cookies charter.
Article 2. Products - Price -VAT
The Products offered for sale by LABORATOIRE NATIVE are those which appear on the Site, on the day of consultation of the Site by the User, and within the limits of available stocks. The photographs illustrating the Products do not enter into the contractual field.
The prices of the Products are indicated in euros (€). They take into account the VAT applicable on the day of the order. LABORATOIRE NATIVE reserves the right, which the User accepts, to modify its prices at any time but the Products will be invoiced on the basis of the prices in force at the time of the order, subject nevertheless to the availability of said Products. Any shipping costs are billed in addition.
In accordance with current European legislation, we apply the VAT rate of the member state to which the goods are shipped or the services are provided. Information on EU VAT rates is available on the European Commission website and on the websites of national tax administrations.
2.4. "Dangerous" products
Some products are qualified as "dangerous" according to the delivery standards. Their shipments require a special procedure and may lead LABORATOIRE NATIVE to restrict the quantity sold per order or cancel the delivery.
Below is this list:
- Sprays and aerosols: Jean Marie Farina Deodorant
- Extracts from Cologne
- Eaux de Cologne
- Beneficial Perfumed Waters
- The Eaux de Toilette
- The Eau de Parfum
These products can be ordered a maximum of 5 liters per order and cannot be returned or refunded.
Article 3. Registration and validation of the order
3.1. Navigation inside the Site
The User can browse freely on the different pages of the Site, without being committed to an order.
3.2. Registration of an order
If the User wishes to place an order, he will choose the different Products to which hebears an interest, and will express such interest by clicking on the "Add to cart" box.
At any time, the User can obtain a summary of the Products he has selected or modify his order, by clicking on "my basket".
A summary of his order will then appear on the screen. If the list presented to him corresponds to the Products he has chosen, the User can continue his order by clicking on: " ORDER ". The User must then identify himself, either by entering his e-mail address and his password, if he is already a customer, or by accurately filling out the form made available to him, on which he will notably include the information necessary for his identification and in particular his name, first name, postal address.
The User is informed and accepts that the entry of any identifier constitutes proof of his identity and manifests his consent.
The User can during the ordering process modify and correct data entered such as the composition of the basket, the delivery address and invoicing before the final validation of the order.
3.3. Final validation of the order - Payment security
After having read the status of his order, and once all the requested information has been completed by the User, he will choose the means of payment he wishes to use to pay for his order. The latter must click on "PAY AND PLACE THE ORDER" in order to definitively confirm his order.
The User can pay for his purchases with the following payment methods: Visa, Mastercard, American Express and Paypal
The payment of the Order is made online on the Site by means of a payment card (Visa, Carte Bleue, Mastercard) or via PAYPAL. Payment is made via the secure server of the company ADYEN. This implies that no banking information concerning the Client transits via the Site or the computer system of LABORATOIRE NATIVE, which ensures a completely protected payment.
As soon as the payment is validated, the order is registered and becomes irrevocable, without prejudice to its right of withdrawal (the terms of which are described below). The User then becomes a Buyer. The order form is recorded in the computer records of LABORATOIRE NATIVE, themselves kept on a reliable and durable medium, and will be considered as proof of the contractual relations between the Parties. The Buyer guarantees that he is fully authorized to use the payment card used, that the latter is valid and provides access to sufficient funds to cover all the costs necessary for the payment of the order.
3.4. Order confirmation
When the Buyer has validated his payment, a summary of the order will be sent to him electronically, to the e-mail address entered by the Buyer at the time of his identification, prior to placing the order. In the event of an error entering the e-mail address or more generally of non-receipt of the order summary, LABORATOIRE NATIVE cannot be held liable.
This order confirmation will summarize the following elements: the terms of payment, delivery and, where applicable, the delivery costs, the characteristics of the Product (s) ordered, the terms and conditions of 'exercise of the right of withdrawal; - the address where the Buyer can submit complaints, information relating to after-sales service and commercial guarantees.
If the confirmation of the order does not arrive within 24 hours of formalizing the order, the Buyer can contact our Customer Relations Department using the form Contact . Similarly, if the Buyer has a question about previous orders, he can contact LABORATOIRE NATIVE via this same form.
Article 4. Delivery
4.1. Shipping costs
The order will be executed at the latest within thirty (30) days from the day following that of the validation by the Buyer of his order.
List of delivery areas and prices:
|Country||Sending method||Price||Offered from|
|Metropolitan France, Corsica, Monaco (excluding DOM TOM)||Colissimo||5.00 €||50.00 €|
|Belgium||DHL Standard||10.00 €||80.00 €|
|Italia (excluding San Marin)||DHL Standard||10.00 €||80.00 €|
|Spain (excluding Canaries)||DHL Standard||10.00 €||80.00 €|
|Portugal (excluding Maderes)||DHL Standard||10.00 €||80.00 €|
These rates are considered all taxes included.
In case of exceptional periods, delivery times may be extended
4.2. Delivery tracking
The buyer can track the status of the delivery via the carrier's website. The tracking number will be displayed on the order summary within the buyer's account or on the order tracking email sent to the buyer once the package has been collected by the carrier.
4.3. Terms of delivery
Upon receipt of the Products ordered, the Purchaser must verify the conformity of these Products. Any anomaly concerning the delivery (missing or broken product, damaged package, etc.) must be reported by the Purchaser and must be notified, on the day of receipt or at the latest on the first working day following receipt, at the consumer service NATIVE LABORATORY. Any complaint made after this deadline will be rejected and LABORATOIRE NATIVE will be released from all liability. In the event of an anomaly relating to the package or the Product (s), and after having reported it to LABORATOIRE NATIVE within the period mentioned above.
The Purchaser must return it (s) in its (their) packaging and its (their) original packaging according to the conditions of article 5 "Right of withdrawal" defined below and within the period of fourteen 14 days from receipt of order.
LABORATOIRE NATIVE reserves the right to check the returned Product (s), to study the reason for the request and therefore to proceed or not with the free replacement of the Product (s). without any compensation being due. In the event of unavailability of the ordered product, the Purchaser will be informed of this unavailability. With the Buyer's prior agreement, a product of equivalent quality and price will be offered. If the Purchaser does not agree, the latter may be reimbursed, if applicable, no later than thirty (30) days after payment of the sums he has paid.
LABORATOIRE NATIVE declines all responsibility in the event of failure to deliver or delay in delivery due to force majeure, the act of a third party or a fault attributable to the Buyer. In the event of late delivery, the Purchaser must report this delay as soon as possible to the LABORATOIRE NATIVE consumer service, using the form Contact .
Article 5. Cancellations, returns and refunds
5.1. Cancellations and returns
You can cancel your order within 24 hours of receiving your order confirmation email by contacting LABORATOIRE NATIVE's customer service via the following link : a href="/contact">Contact the customer service.
If all or part of the order does not suit you, you have a withdrawal period of 14 days following receipt of the products. The return relates to products delivered in good condition, with the exception of dangerous products (paragraph 2.4). Products must be presented in their original packaging, unused, with gifts sent in the order, if applicable.
To proceed with your return request, please go to the following link: Return request
The refund will relate to the products and the initial delivery costs directly to the credit card used when ordering.
The shipping costs associated with the return of your products remain your responsibility.
The refund will be made within a few days after receipt of your package. The refund will be effective if the conditions mentioned above are effective. It may take up to 21 business days for funds to be credited to your original payment method, as the following steps must be followed:
- Period of possibility of returns
- Delivery time to return to LABORATOIRE NATIVE
- Processing and inspection for reimbursement approval
- Authorization of the finance department to make a refund
- It may take up to 7 business days for the funds to be credited to your payment method after the finance department has made the refund
Article 6. Right of withdrawal
The Buyer has a period of q uatorze (14) days fr ancs pour to inform LABORATOIRE NATIVE of its wish to retract. This period begins on the day of receipt of the order. The Buyer, to exercise this right of withdrawal, must within this period inform LABORATOIRE NATIVE of his decision to withdraw by mail.
The Buyer must return, at his expense, the Product (s) in their original packaging, at the latest within fourteen (14) days following the communication of his decision to withdraw , at the following address: ROGER & amp; GALLET - Orders returns - 54 rue Monceau 75008 PARIS - FRANCE .
When the period of fourteen (14) days expires on a Saturday, Sunday or a public holiday, it is extended until the next working day. For reasons of hygiene and health, and in accordance with article L221-28 of the Consumer Code, Products which have been opened by the Buyer after delivery may not be subject to a right of withdrawal. and therefore a refund.
If the aforementioned conditions are met, LABORATOIRE NATIVE will reimburse the Buyer for all sums paid by the Buyer as soon as possible and at the latest within fourteen (14) days following the date on which LABORATOIRE NATIVE has been informed of the Buyer's decision to withdraw. LABORATOIRE NATIVE reserves the right to defer reimbursement until recovery of the Product (s). The initial shipping costs are included, with the exception of the return costs which remain the responsibility of the Buyer.
Article 7. Mediation
The BUYER is informed of the possibility of having recourse to consumer mediation for any disputes that may arise in connection with the sale of LABORATOIRE NATIVE products.
In accordance with the ordinance of August 20, 2015 and the implementing decree of October 30, 2015, the PURCHASER may refer to the CMAP - Center de Médiation et d'Arbitrage de Paris - to settle any dispute amicably by mediation. or so-called consumer dispute, subject to article L612-2 of the consumer code.
Cannot be reviewed by the mediator disputes for which the request is manifestly unfounded or abusive, or has been previously examined or is under examination by another mediator or by a court, or if the PURCHASER has submitted his request to the mediator within a period of more than one year from his written complaint to LABORATOIRE NATIVE or if the dispute does not fall within the mediator's field of competence, or finally if the consumer does not justify having tried, beforehand, to resolve its dispute directly with LABORATOIRE NATIVE by a written complaint
To submit his dispute to the mediator, the PURCHASER can complete the form on the CMAP website: www.mediateur-conso.cmap.fr , or send your request by regular or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, or send an email to consumption @ cmap .fr.
Article 8. Legal Guarantee
The Buyer benefits from the legal guarantee of conformity (article L.217-4 and following of the Consumer Code) and defects in the item sold (article 1641 and following of the Civil Code).
The Buyer is informed that the guarantor of the conformity of the goods is the Company LABORATOIRE NATIVE, located 54 rue Monceau - 75008 PARIS.
In the event that the Buyer acts as a legal guarantee of conformity, regardless of any commercial guarantee, he has two years to act from the delivery of the goods. The Purchaser is exempt from providing proof of the existence of the non-conformity during the period of six months from the delivery of the Product (s). This period is extended to twenty-four months for any purchase of new Product (s) from March 18, 2016.
In the event of non-compliance, the Purchaser may choose between replacing or refunding the Product (s), subject to the conditions provided for in article L.217-9 of the French Code of consumption.
In the event that the Buyer acts as a legal guarantee against defects in the item sold, he chooses between the resolution of the sale or the reduction of the sale price.
Article 9. Personal data
LABORATOIRE NATIVE Company respects your concerns regarding the protection of your privacy and your personal data.
Your personal data is collected and processed by the Company LABORATOIRE NATIVE. As part of the sale in ligne, the provision of some of your personal data is mandatory, this information being necessary for the processing and delivery of orders as well as for preparing invoices. This information is strictly confidential.
The lack of information implies the automatic rejection of the order. Certain data may also be used to send you information and / or promotional offers on the brand's products.
In accordance with the provisions of the law "Informatique et Libertés" of January 6, 1978 as amended as well as Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, the User has the right to access to his data, information, opposition, rectification, limitation, portability and deletion of data concerning him.
The Buyer also has the right to formulate and communicate directives relating to the fate of his personal data after his death and to lodge a complaint with a competent authority. To exercise one or more of these rights, the Purchaser must fill out the Contact available on the Site .
All the commitments of the Company LABORATOIRE NATIVE in terms of the protection of personal data are available on the page Personal data and cookies .
Article 10. Limitation of liability
Neither Party shall be liable for the total or partial non-performance of its obligations under this contract, if this non-performance is caused by an event constituting force majeure. Events meeting the criteria set by case law will be considered as force majeure.
The Party invoking an event constituting force majeure must notify the other Party within five working days of the occurrence or threat of this event. The Parties agree that they must consult each other as soon as possible in order to jointly determine the terms of execution of the order during the period of force majeure.
Article 11. Partial invalidity
If one or more stipulations of these general conditions of sale are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force and scope.
Article 12. Entire contract
These general conditions of sale and the order summary sent to the Purchaser form a contractual whole and constitute the entirety of the contractual relations between the Parties. In the event of any contradiction between these documents, these general conditions of sale shall prevail.
Article 13. Intellectual property
These general conditions of sale and the order summary sent to the Purchaser form a contractual whole and constitute the entire contractual relationship between the Parties. In the event of any contradiction between these documents, these general conditions of sale shall prevail.
The LABORATOIRE NATIVE brand, the Site, as well as all of the elements that make it up (such as, in particular, brands, logos, photographs, images, illustrations, texts, slogans, video, Site structure) are the property exclusive to LABORATOIRE NATIVE, the only company authorized to use the intellectual property rights and related personality rights, or of the holder of the intellectual property rights concerned.
Any reproduction and / or full or partial representation, use, adaptation or modification of the Site or any of its components, on any medium whatsoever and in any form whatsoever, is expressly prohibited , except with the prior written consent of LABORATOIRE NATIVE.
The creation of hypertext links to the Site can only be carried out with the prior written authorization of the Company LABORATOIRE NATIVE.
Article 14. Applicable law - Competent jurisdiction
Sales of LABORATOIRE NATIVE products are subject to French law regardless of the Buyer's country of residence and the place where the Order is placed. Any dispute relating to the existence, interpretation, execution or termination of the contract concluded between LABORATOIRE NATIVE and the buyer, even in the event of multiple defendants, will, in the absence of an amicable agreement, fall under the exclusive jurisdiction of the competent French courts in application of the rules enacted by the French code of civil procedure.